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Frequently Asked Questions
Q: How do I order online?
A: Ordering products from Bradford Exchange Checks® online is easy and secure. Just follow these simple steps.
- Select an Item.
- Click Buy Now. This will take you to the View Cart page where you'll see that your selection has been added to your Shopping Cart.
- Click the Continue Shopping button to add more products to your cart, or...
- Click Go to Checkout if you've finished shopping.
- In Checkout, if your order includes personal checks, you'll have to fill out some information, including...
- E-mail Address
- Bank Information
- Billing and Shipping Information
- Customize Your Personal Checks
- Payment Information
- Review Your Order
If your order includes mailing labels, you'll have one form to complete...
- Once you have confirmed your information in the last step, click the Submit Order button to send your order.
- A "Thank You For Your Order" page will appear, including an automated Order Confirmation number. Please print this page and keep it for your records.
- An order confirmation e-mail will be sent within 24 hours to the e-mail address you provided.
Illinois Residents Please Note: If this is your first time ordering personal checks from Bradford Exchange Checks®, Illinois law prohibits us from processing your personal check order until you send us a voided check and a bank deposit slip from your checking account. Please write your Order Number on the voided check and deposit slip and send it to us via either mail or fax within 5 business days.
Q: If I've ordered checks from Bradford Exchange Checks before, is there a quick way to reorder checks?
A: Yes, you can reorder checks using our convenient Quick Reorder feature IF you meet the following criteria:
- Your banking and personal information has not changed.
- You want to reorder the same check design.
- You did NOT use a one-time shipping address on your original order.
If you are eligible to use Quick Reorder, just follow these simple steps!
- Click here to begin the reorder process.
- This will take you to the Welcome page where we will ask you to provide your bank routing number, bank account number, zip code and offer code if you have one. For security purposes, your personal information will not be displayed and cannot be altered.
- Next you will proceed to the Customize Your Checks page. Although you may not choose new check designs when you use Quick Reorder, you may change the quantity or style of checks, as well as the type style used on your checks. You also have the option of ordering checking accessories like checkbook covers and mailing labels.
- If your order includes mailing labels, you'll be asked to customize them.
- Once you have completed your reorder Customization, you will proceed to the Payment and Delivery Page where you will be asked to provide your credit card information and select a method of delivery.
- From Payment and Delivery you will proceed to the Review Your Order Page. Once you have confirmed your information in the last step, click the Submit Order button to send your order.
- A "Thank You For Your Order" page will appear, including an automated Order Confirmation number. Please print this page and keep it for your records.
- An order confirmation email will be sent within 24 hours to the email address you provided.
Ready to reorder? Click here to begin the reorder process.
Q: Is it safe to order over the Internet?
A: Shopping online at Bradford Exchange Checks is extremely safe. Bradford Exchange Checks uses a secure application server and the industry-standard Secure Sockets Layer (SSL), an advanced encryption technology, to provide the highest level of security for your personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all your sensitive information entered during checkout is encrypted, and only authorized personnel in our company can read it.
Bradford Exchange Checks Web site has been formally certified as a secure site by VeriSign Secure Site Service, one of the most recognized symbols of trust on the Web. Their digital certificate, the VeriSign Secured Seal, is your trusted assurance that our Web site is authentic and that all transactions are secured by SSL encryption.
Q: How do I order by mail?
A: Ordering online is extremely safe. However, if you'd like to order by mail, please click here for our printable Mail/Fax Order Form with complete instructions.
Once you've compiled all the necessary documentation and payment method, mail it to:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714
Q: How do I order by phone?
A: Our Customer Service Phone Number is:
1 (866) 285-2334
Customer Service Hours are:
Mon-Fri 7:00 am to 8:00 pm (CT)
Sat/Sun 7:00 am to 4:00 pm (CT)
You may pay for your order over the phone with VISA, MasterCard or Discover®/Novus, or by mailing a personal check or money order. Your Customer Service Representative will give you an Order Number, which you should write down and keep for your records. Please note that there is an additional processing fee when you order your checks by phone. Illinois Residents Please Note: If this is your first time ordering personal checks from Bradford Exchange Checks®, Illinois law prohibits us from processing your personal check order until you send us a voided check and a bank deposit slip from your checking account. Please write your Order Number on the voided check and deposit slip and send it to us via either mail or fax within 5 business days.
Our Mailing Address:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714
Our Fax Number:
1 (877) 272-3367
Q: How do I order by fax?
A: Ordering online is extremely safe. However, if you'd like to order by fax, please click here for our printable Mail/Fax Order Form with complete instructions.
Once you've compiled all the necessary documentation and payment method, fax it to:
Our Fax Number:
1 (877) 272-3367
Q: Why do I need to make an enlarged copy of the deposit slip and check before faxing?
A: How often have you received an important fax, only to find that the small print is muddy and unreadable? Taking a few moments to either enlarge a copy of the voided check and deposit slip to 200% or to set your fax machine to Fine Resolution, greatly helps our Order Processors to read and verify your check information—and helps prevent errors in printing your checks.
Q: Why do Illinois residents need to send both a deposit slip and check when placing a check order for the first time?
A: State of Illinois law requires that all new check orders - whether placed by phone, fax, mail or online, by the individual or by a banking institution on behalf of the individual - must be verified with a voided check and deposit slip from the existing account. This Illinois law only applies to new check orders and not reorders, unless your account or bank information has changed. By Illinois law, Bradford Exchange Checks cannot process your order until we receive your voided check and deposit slip. Please write your Order Number on the voided check and deposit slip and send it to us via either mail or fax within 5 business days.
Our Mailing Address:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714
Our Fax Number:
1 (877) 272-3367
Q: Will you process my order if I don't include a deposit slip?
A: Yes, as long as you are sure to include a voided check from the account. This also applies to Illinois residents who are ordering checks for the first time.
Q: What shipping methods do you offer?
A: The following shipping options are available for check orders only:
| Service |
Delivery Time*
(Business Days) |
Price in
addition to
S&H |
Trackable |
Restrictions |
| SecureShipSM |
4 to 9 |
$5.95 (1)
$6.95 (2)
$10.95 (3-4) |
Yes |
AK, HI,
US Territories
or Military Addresses
Not available for
Home Desk |
| Quik-ShipSM |
6 to 8 |
$7.95
(1st box only) |
No |
US Territories**
Not available for
Home Desk |
| In-Plant Rush |
Saves 1-3 days
in production |
$3.95
(per order) |
No |
Not available for
Home Desk |
| Standard |
12 to 15 |
Included |
No |
None |
Ground
Signature
Required |
6 to 9 |
$12.95
(for all) |
Yes |
PO Boxes,
US Territories
or Military Addresses |
*Please allow additional time for shipping outside the 48 contiguous states
**Excludes Puerto Rico |
SecureShipSM: We recommend SecureShip as your most convenient, affordable, and secure option. FREE In-Plant Rush speeds your order through production and your checks are all shipped together in one secure, discreet package. Your checks are delivered directly to your address within 4 to 9 business days from the time you place your order. It's easy to track the progress of your checks at all points during transit.
In-Plant Rush: In-Plant Rush speeds your check order through the plant production queue by 1-3 business days so that you get your checks sooner.
Standard Shipping: Your checks are printed and delivered in 12 to 15 business days from the time you place your order. Standard shipping costs vary depending on your order.
Quik-ShipSM: Your checks are delivered via USPS Priority Mail delivery. You will receive your checks in 6 to 8 business days from the time you place your order.
Only your first box of personal checks will be shipped via Quik-Ship; the rest of your order will be delivered by Standard shipping.
Quik-Ship is only available to locations not served by Secure-Ship.
Items will be shipped separately, so your items may not arrive together.
Ground Signature Required: Your checks are delivered in 6 to 9 business days from the time you place your order. The driver will obtain a signature from any person at the delivery address. If no one is available to sign for your package, the carrier will re-attempt delivery according to instructions left by their driver. Your checks may be delayed if you are not present to sign for the package.
Ground Signature Required is not available for delivery to PO boxes.
Illinois Residents Please Note: Delivery times "start" after we receive a voided check and deposit slip from you. This is required by state law.
Service and Handling: Service and handling charges (S&H) include apportioned order processing, returns processing, credit services, customer service, and other costs related to serving you at your home.
Q: How do I check the status of my shipment?
A: Whether you ordered online, by phone, fax or mail, you can check the status of your order. Click here to go to the Order Status page.
Q: Can I get my personal checks shipped to a different address?
A: For your protection, we cannot ship online personal check orders to a different address from the one that is printed on the checks. Please call Customer Service at 1 (800) 323-8104 to make a special request. Please note that a 2-box minimum and processing fee apply to orders placed by phone.
Q: I live outside of the United States. Can I still order checks?
A: We only ship to the United States, its territories and military addresses. Click here for information on shipping to a territory or military address.
Q: What credit cards do you accept?
A: We accept VISA, MasterCard and Discover®/Novus.
Q: I just opened an account with my bank. What documents do I need to order checks?
A: Your bank will have issued you a book of temporary checks and deposit slips when you opened your new account. Simply refer to these documents when placing your order online or by phone. If ordering by mail or fax, be sure to include a voided temporary check with your Order Form and payment. We recommend that you also include a deposit slip from your account, though it is not required.
Q: My bank just merged with another. How do I order new checks if I'm not sure the bank numbers have changed?
A: Before placing your order, please contact your local bank branch for their correct routing number and/or new bank name.
Q: I'm completely out of checks! How can I place an order?
A: If you're a first-time customer, ask your bank to issue you a few temporary checks. Simply use these when placing your order. Some banks require a different routing number for deposit slips, so be sure to ask your bank branch for the correct routing number before you place your order. If you are a returning customer wishing to reorder, a check is not necessary. We'll already have all your information secured in our database. Click here to use our covenient Quick Reorder.
Q: How can I change or cancel an order that I've already submitted?
A: Immediately call Customer Service at 1 (800) 323-8104. We will do our best to accommodate you. However, due to the fast turnaround on our check printing, we regret we may be unable to make any modifications or cancellations.
Q: I have two personal checking accounts. Can I order checks for them both on the same order?
A: No, for security purposes you can only order checks for one bank account at a time. If you want to order checks for two personal checking accounts you will have to place two separate orders.
 
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