0 Items in Cart
100% Secure Shopping
You Are Here: Bradford Exchange ChecksHelp/Customer ServiceAbout Checks & Accessories

Instant Answers: About Checks & Accessories

Contact Us

E-mail us with questions about:

  • Billing
  • Your Comments or Suggestions
  • Your Order or Return
  • General Information
  • Technical Issues
  • Payment Status
Q: What types of check formats do you offer?

A: We offer a wide selection of check formats to help you meet your unique personal finance needs.

  • Classic top-tear personal checks are perforated along the top of the binding.
  • Side-tear personal checks conveniently separate from a perforation at the left.
  • Top-stub style checks let you record transactions and carry over your balances with a convenient spiral-bound register.
  • Home desk set checks are ideal for home or business use, with a 3-to-a-page format. Side-tear register stubs make record keeping easy.
Top of Page
Q: What are Single checks?

A: Offered for top-tear and side-tear formats, singles are one-part checks bound together in a pad and perforated either at the top or the side. Top-stub personal checks have a convenient spiral-bound register at the top.

Top of Page
Q: What are Duplicate checks?

A: Duplicates are single checks backed with a carbonless copy so you automatically keep a record of every check you write. When you write a check and tear it out, the copy stays bound in the pad. Duplicates are a great way to protect yourself in case you forget to record a check in your register, because you'll have an automatic copy of your original check to refer to.

Duplicate checks are available for top-tear, side-tear, and home desk set check formats.

Top of Page
Q: What do the numbers on my check mean?

A: The anatomy of a check is extremely important to ensure that all your banking transactions take place quickly and efficiently. The numbers and symbols running along the bottom of your check are automatically programmed to reflect your one-of-a-kind personal banking financial information. These numbers and symbols tell your bank all the information it needs to know to correctly complete the transaction. This is why, at Bradford Exchange Checks®, we emphasize the importance of entering these numbers correctly when ordering your checks.

The first nine numbers starting from the left are your bank's routing number – rather like a Zip code. The symbols on either side of the routing number indicate the beginning and end of the number. When ordering your checks you do not need to include these symbols when filling out your bank information. This is done automatically for you.

Most Common Check Numbering Sequence
On most checks, the next number to the right of the routing number is your bank account number. The last four or five-digit number on the right is the individual check number, which is repeated in the upper right hand corner of the check.

Check Numbering Sequence

Alternate Check Numbering Sequence
Some banks provide an alternate check numbering sequence. If your check information is not in the sequence shown above, it will be in the alternate sequence shown below. The next four or five-digit number to the right of the routing number is your individual check number, which is repeated in the upper right hand corner of the check. The last number on the right is your bank account number.

Check Numbering Sequence

Whichever check numbering sequence is featured on your checks, please take care to correctly identify your routing number and account number, and enter those numbers where they are requested on the check order form.

Top of Page
Q: How many checks are in a box?

A: The number of checks per box you'll receive depends on your choice of format.

Format Checks Per Box Deposit Slips Per Box
Top-tear Singles - 120
Duplicates - 100
Singles - 40
Duplicates - 25
Side-tear Singles - 120
Duplicates - 100
Singles - 40
Duplicates - 25
Top-stub Singles - 120 Singles - 40
Home Desk Singles - 300
Duplicates- 300
Singles - 60
Duplicates - 60
Top of Page
Q: How soon can I receive my checks?

A: We are pleased to offer a variety of shipping methods to make sure your checks arrive when you need them.

Shipping Method Shipping Time & Restrictions Shipping Cost
SecureShipSM

(includes In-Plant Rush of 1-3 days for check printing)

4 to 9 business days.
All packages ship together and are trackable.

Cannot ship to AK, HI, U.S. Territories or Military Addresses.
Not available for Home Desk checks.

Standard S&H +
$6.95 -1 Box
$7.95 - 2 Boxes
$10.95 - 3 Boxes
$10.95 - 4 Boxes
Quik-ShipSM

(our fastest shipping method for locations not served by SecureShip)

Within 6 to 8 business days.
First box only. Not trackable. Remainder of order is sent via Standard Shipping

Cannot ship to U.S. Territories (excluding Puerto Rico). Not available for Home Desk checks.

Standard S&H +
$7.95
In-Plant Rush Checks are printed in 1 to 3 business days.
Included FREE with SecureShip
Standard S&H +
$4.95 per order
FedEx® Ground Signature Required Within 6 to 9 business days.
Packages are trackable.

Package must be signed for at time of delivery. Not available for delivery to PO boxes, U.S. Territories or Military Addresses.

Standard S&H +
$12.95 per order
Standard Shipping 12 to 15 business days.
Packages ship separately and are untrackable.
Free

Please allow additional time for shipping outside the 48 contiguous states.

SecureShipSM is your most convenient, affordable, and secure option. Your entire order is delivered to your home within 4 to 9 business days. For locations not served by SecureShip, Quik-ShipSM assures that you'll receive your first box of checks within 6 to 8 business days. FedEx® Ground Signature Required delivers your checks to you within 6 to 9 business days, but your order may be delayed if you (or a person at least 18 years old) are not present to sign for the package. Standard Shipping delivers your checks within 12 to 15 business days.

Different orders will be shipped separately and may not arrive together. Please allow appropriate time for additional packages to arrive.

Illinois Residents Please Note: By Illinois state law, your submitted order is placed on Hold status until we receive a voided check from your existing account. Only when we receive the voided check is your order complete. Upon completion of your order, you can expect to receive your checks via the shipping method of your choice.

Top of Page
Q: Is there a place for my phone number, license number or other information
on my checks?

A: Yes. When you go through the process of personalizing your checks in the Name and Address area, we provide an optional fifth line for any additional text you'd like to add directly underneath your name and address. This would be an appropriate place for your phone number, for instance. If you do not wish to have any additional line of text printed here, simply leave this field blank.

To protect against identity theft, we strongly recommend you DO NOT print your Social Security number or driver's license number anywhere on your checks. California Residents Please Note: California law strictly prohibits printing your Social Security number on your checks.

Top of Page
Q: Are the colors on the screen the same as the actual checks?

A: The check designs you see on your screen are more vibrant than the actual printed checks. This is to better showcase the beautiful art selections that Bradford Exchange Checks® exclusively presents to you. The actual printed check colors are softer to allow for legible check writing. Also, color accuracy depends on your specific monitor's color displays, which vary widely.

When you preview your customized check image before you order, you will see a close approximation to how your printed checks will look, including the softer colors in the check design.

Top of Page
Q: Are there other ways that I can customize my checks?

A: There certainly are. You may create your own unique and distinctive check design by adding the optional choices of custom lettering, a monogram, a symbol that has special meaning for you, or a line of text that appears above your own signature line. Although some of our check designs do not allow all of these customizing options, all of our exclusive designs allow one option or more. So your customized checks can become one-of-a-kind personal statements you'll be proud to use.

Top of Page
Q: Will my bank accept checks from Bradford Exchange Checks®?

A: Absolutely! All Bradford Exchange Checks® are printed to the universal standards established by the financial and retail industries. They meet or exceed all standards established by the American National Standards Institute (ANSI), which are the exact same standards that your bank's check printer must follow. So it's safe to order from Bradford Exchange Checks®.

Top of Page
Q: Where can I sign up for an e-newsletter?

A: You can sign up to receive our special e-mail newsletter. Be the first to learn about special low-price reorder offers, new personal check design introductions, terrific new accessories to match your personal checks, and other special offers from our affiliated companies. Go to our Home page and enter your e-mail address at the "Free E-newsletter" banner on the left hand side of the page.

Top of Page
Q: Can I get address labels to match my check designs?

A: Yes, we offer matching address labels for many of our exclusive artistic check designs. We also offer mailing address labels with their own distinctive artistry. Click here to view our address labels.

Top of Page
Q: Can I get checkbook covers for my checks?

A: Yes, we offer an array of handsome checkbook covers, including custom-printed, high-quality leather covers that match many of our exclusive check designs. We also offer standard leather checkbook covers with photo inserts, and a zippered leather checkbook cover and wallet combination – either in your choice of rich leather colors or with custom-printed designs that match many of our check designs. A distinctive leather-grained vinyl binder, in your choice of colors, is available for home desk sets. Click here to view our checkbook covers.

Top of Page
Q: Can I get other accessories to match my check designs?

A: Yes, we currently offer matching accessories for many of our exclusive check designs, including debit card holders and note cards. We also offer convenient organizers for monthly bills, receipts and other personal records. Click here to view our note cards, debit card holders and organizers.

Top of Page
Q: What is your return and refund policy?

A: If you are not completely satisfied with the manufacturing, quality or delivery of your personal checks and accessories and would like to return your item(s) for a refund, please call Customer Service at 1-866-285-2334 or contact us online as soon as possible for further direction and approvals. If the error is ours, we will gladly accept returns and provide a full refund within 30 days of purchase.

Customer Service Hours:
Monday - Friday
7:00 AM - 8:00 PM CT

Saturday - Sunday
7:00 AM - 4:00 PM CT

Top of Page
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
100% Secure Shopping
0 Items in Cart