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Instant Answers: Ordering Information

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Q: How do I order online?

A: Ordering products from Bradford Exchange Checks® online is easy and secure. Just follow these simple steps.

  1. Personalize your checks following our simple step-by-step instructions. Rest assured that all bank account information and personalization is created in a guaranteed secure environment for your complete protection.

  2. Customize your check design with one or more of our optional choices including custom lettering, a monogram, a symbol that is meaningful to you, or a line of text above your own signature line.

  3. Preview the check design you have selected, as it will look when printed. You may modify your choices here if you wish.

  4. Once the preview of your check is exactly as you want it, click Approve. This will add your check design to your cart.

  5. If you also wish to order personalized address labels, you'll also be asked to Personalize, Preview and Approve your label design. You may shop for non-personalized items as well and just add them to your cart.

  6. Proceed to Checkout and provide all the information required for billing and shipping. Then review your cart carefully to ensure that your order is complete and correct in every way. If necessary, you will have the option to change or modify your order here.

  7. When your order is complete and correct, click Submit Order.

  8. A "Thank You For Your Order" confirmation page will appear, including an Order Confirmation number. Please print this page and keep it for your records.

  9. An Order Confirmation e-mail will be sent within 24 hours to the e-mail address you provided.

Illinois Residents Please Note: If this is your first time ordering personal checks from Bradford Exchange Checks®, Illinois law prohibits us from processing your personal check order until you send us a voided check from your checking account. Please write your Order Confirmation Number on the voided check and send it to us via either mail or fax within 5 business days.

Our Mailing Address:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714

Our Fax Number:
1-877-272-3367

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Q: If I've ordered checks from Bradford Exchange Checks® before, is there a quick way to reorder checks?

A: Yes, you can reorder checks using our convenient Quick Reorder feature IF you meet the following criteria:

  1. Your banking and personal information has not changed.

  2. You did NOT use a one-time shipping address on your original order.

If you are eligible to use Quick Reorder, just follow these simple steps.

  1. Click here to begin the reorder process.

  2. This will take you to the Welcome page where we will ask you to provide your bank routing number, bank account number and zip code so that we can verify you as a Bradford Exchange Checks® customer. For security purposes, your bank account information will not be displayed during the reorder process.

  3. Next we will show you an image of the check design you most recently ordered from us, complete with your personalization. At this point you may make any changes you'd like. You also have the option of ordering matching accessories like checkbook covers and mailing labels.

  4. If your order includes address labels, you'll be asked to customize them.

  5. Preview the new check design and/or personalization you have selected as it will look when printed. You may modify your choices here if you wish.

  6. Once the preview of your check is exactly as you want it, click Approve. This will add your check reorder to your cart.

  7. Proceed to Checkout and provide all the information required for billing and shipping. Then review your cart carefully to ensure that your order is complete and correct in every way. If necessary, you will have the option to change or modify your order here.

  8. When your reorder is complete and correct, click Submit Order.

  9. A "Thank You For Your Order" confirmation page will appear, including an Order Confirmation number. Please print this page and keep it for your records.

  10. An Order Confirmation e-mail will be sent within 24 hours to the e-mail address you provided.

Ready to reorder? Click here to begin the Quick Reorder process.

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Q: Is it safe to order over the Internet?

A: Shopping online at Bradford Exchange Checks® is extremely safe. Bradford Exchange Checks® uses a secure application server and the industry-standard Secure Sockets Layer (SSL), an advanced encryption technology, to provide the highest level of security for your personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all your sensitive information entered during personalization, checkout and registration is encrypted, and only authorized personnel in our company can read it.

Bradford Exchange Checks® Web site has been formally certified as a secure site by VeriSign Secure Site Service, one of the most recognized symbols of trust on the Web. Their digital certificate, the VeriSign Secured Seal, is your trusted assurance that our Web site is authentic and that all transactions are secured by SSL encryption.

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Q: How do I order by phone?

A: Our Customer Service Phone Number is:
1-866-285-2334

Customer Service Hours:
Monday - Friday
7:00 AM - 8:00 PM CT

Saturday - Sunday
7:00 AM - 4:00 PM CT

You may pay for your order over the phone with VISA, MasterCard or Discover®, or by mailing a personal check or money order. Your Customer Service Representative will give you an Order Number, which you should write down and keep for your records. Illinois Residents Please Note: If this is your first time ordering personal checks from Bradford Exchange Checks®, Illinois law prohibits us from processing your personal check order until you send us a voided check from your checking account. Please write your Order Number on the voided check and send it to us via either mail or fax within 5 business days.

Our Mailing Address:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714

Our Fax Number:
1-877-272-3367

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Q: Why do Illinois residents need to send a voided check when placing a check order for the first time?

A: State of Illinois law requires that all new check orders – whether placed by phone, fax, mail or online, by the individual or by a banking institution on behalf of the individual – must be verified with a voided check from the existing account. This Illinois law only applies to new check orders placed through us and not reorders, unless your account or bank information has changed. By Illinois law, Bradford Exchange Checks® cannot process your order until we receive your voided check. Please write your Order Number on the voided check and send it to us via either mail or fax within 5 business days.

Our Mailing Address:
Bradford Exchange Checks
9305 N. Milwaukee Avenue
Niles, Illinois 60714

Our Fax Number:
1-877-272-3367

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Q: Will you process my order if I don't include a deposit slip?

A: Yes, as long as you are sure to include a voided check from the account. This also applies to Illinois residents who are ordering checks for the first time.

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Q: What shipping options do you offer?

A: The following shipping options are available for check orders only:

Shipping Method Shipping Time & Restrictions Shipping Cost
SecureShipSM

(includes In-Plant Rush of 1-3 days for check printing)

4 to 9 business days.
All packages ship together and are trackable.

Cannot ship to AK, HI, U.S. Territories or Military Addresses.
Not available for Home Desk checks.

Standard S&H +
$8.95
Quik-ShipSM

(our fastest shipping method for locations not served by SecureShip)

Within 6 to 8 business days.
First box only. Not trackable. Remainder of order is sent via Standard Shipping

Cannot ship to U.S. Territories (excluding Puerto Rico). Not available for Home Desk checks.

Standard S&H +
$7.95
In-Plant Rush Checks are printed in 1 to 3 business days.
Included FREE with SecureShip
Standard S&H +
$4.95 per order
UPS® Signature Required Within 6 to 9 business days.
Packages are trackable.

Package must be signed for at time of delivery. Not available for delivery to PO boxes, U.S. Territories or Military Addresses.

Standard S&H +
$16.95 per order
Standard Shipping 12 to 15 business days.
Packages ship separately and are untrackable.
Free

Please allow additional time for shipping outside the 48 contiguous states.

SecureShipSM: We recommend SecureShip as your most convenient, affordable, and secure option. FREE In-Plant Rush speeds your order through production and your checks are all shipped together in one secure, discreet package. Your checks are delivered directly to your address within 4 to 9 business days from the time you place your order. It's easy to track the progress of your checks at all points during transit.

Quik-ShipSM: Quik-Ship is only available to locations not served by SecureShip. Your checks will be delivered via USPS Priority Mail delivery. You will receive your checks in 6 to 8 business days from the time you place your order. Only your first box of personal checks will be shipped via Quik-Ship; the rest of your order will be delivered by Standard Shipping. Items will be shipped separately, so your items may not arrive together.

In-Plant Rush: In-Plant Rush speeds your check order by 1-3 business days through the plant production queue, so that you get your checks sooner.

Standard Shipping: Your checks are printed and delivered in 12 to 15 business days from the time you place your order. Standard Shipping costs vary depending on your order. Items will be shipped separately, so your items may not arrive together.

UPS Signature Required: Your checks are delivered in 6 to 9 business days from the time you place your order. The driver will obtain a signature from any person at least 18 years old at the delivery address. If no one is available to sign for your package, the carrier will re-attempt delivery according to instructions left by their driver. Your checks may be delayed if you (or a person at least 18 years old) are not present to sign for the package.

Illinois Residents Please Note: By Illinois state law, your submitted order is placed on Hold status until we receive a voided check from your existing account. Only when we receive your voided check is your order complete. Upon completion of your order, you can expect to receive your checks via the shipping method of your choice.

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Q: How do I check the status of my shipment?

A: Whether you ordered online, or by phone, fax or mail, you can check the status of your order whenever you wish. Click here to go to the Order Status page.

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Q: Can I get my personal checks shipped to a different address?

A: For your protection, we cannot ship online personal check orders to a different address from the one that is printed on the checks. Please call Customer Service at 1-866-285-2334 to make a special request.

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Q: I live outside of the United States. Can I still order checks?

A: We only ship to the United States, its territories and military addresses. Click here for information on shipping to a territory or military address.

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Q: What credit cards to you accept?

A: We accept VISA, MasterCard and Discover®.

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Q: I just opened an account with my bank. What documents do I need to order checks?

A: Your bank will have issued you a book of temporary checks and deposit slips when you opened your new account. Simply refer to these documents when placing your order online or by phone. We recommend that you also include a deposit slip from your account, though it is not required.

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Q: My bank just merged with another. How do I order new checks if I'm not sure the bank numbers have changed?

A: Our state-of-the-art security system identifies all bank mergers and will automatically modify your check information accordingly. Just provide us with your most recent account information, and we will do the rest.

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Q: I'm completely out of checks! How can I place an order?

A: If you're a first-time customer, a cancelled check or an image of a cancelled check (provided by your bank or printed from your online account) will provide all of the account information we need to take your order. If you are a returning customer wishing to reorder, a check image is not necessary. We already have all your account information secured in our database, so you can use our Quick Reorder system. For the fastest service, order by phone at 1-866-285-2334 and request SecureShip delivery or order online now.

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Q: How can I change or cancel an order that I've already submitted?

A: Immediately call Customer Service at 1-866-285-2334. We will do our best to accommodate you. However, due to the fast turnaround on our check printing, we regret we may be unable to make any modifications or cancellations.

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Q: I have two personal checking accounts. Can I order checks for them both
on the same order?

A: No, for security purposes you can only order checks for one bank account at a time. If you want to order checks for two personal checking accounts, you will have to place two separate orders.

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