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You Are Here: Bradford Exchange ChecksHelp/Customer ServiceEZShield PLUS® (Check Fraud Protection plus Identity Restoration)

Instant Answers: EZShield PLUS® (Check Fraud Protection plus Identity Restoration)

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Q: What is EZShield PLUS® (Check Fraud Protection plus Identity Restoration)?

A: EZShield PLUS® includes both Check Fraud Protection and Identity Restoration.

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Q: How long does Identity Restoration eligibility last?

A: The service is good for two years from the date of your check purchase.

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Q: Who is eligible for the Restoration service?

A: The primary account holder on the checking account.

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Q: If I only want Check Fraud Protection, do I have to have both?

A: Given the rise in identify fraud, we highly recommend this high-value, low-cost service, but you do have the option to purchase Check Fraud Protection by itself.

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Q: Can I purchase Identity Restoration and not Check Fraud Protection today?

A: Currently this service is available only as a bundled offering — EZShield PLUS® includes the two services in one.

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Q: How will I be notified if my service is going to expire?

A: The service will be extended an additional year each time you purchase checks from Bradford Exchange Checks®. Assuming you order checks once a year, the service will be automatically extended. The $7.00 fee for a year of services will be charged each time the service is extended.

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Q: What if I buy checks every 6 months?

A: Every time you purchase checks, the Identity Restoration service is extended an additional year over whatever term of service you have remaining. So if you purchase checks 6 months from today, you'll get an additional year added, providing you two full years of the service (from today).

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Q: Does Identity Restoration service apply to identity theft events that occurred prior to the purchase of the service?

A: This service only applies if you have purchased it prior to the event occurring.

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Q: What do I do if I become a victim? How do I report the fraud?

A: Call the toll free number 1-866-460-0026 to report directly with a Resolution Specialist. Or, visit the Web site (Bradford.ezshield.com) to report online and a Resolution Specialist will contact you.

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Q: What exactly do I get when I purchase Identity Theft Restoration?

A: With EZShield PLUS®, Resolution Specialists are on standby for one year, ready to assist you in the event of an identity theft event. In addition to the identity restoration service, EZShield PLUS® includes Check Fraud Protection, which helps safeguard the checks in this order, should they be altered or forged.

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Q: How does EZShield differ from LifeLock® and other providers?

A: Most providers charge a monthly fee for those services, whereas this service is a provided at a low annual cost, so you're getting a high-value service at a modest annual cost through Bradford Exchange Checks®.

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